Service guidebook

Respected customers ,
  
We sincerely thank  for your trust and support! We are deeply honored to be able to provide service to you .

   "Serve with Intentions and  create value together " ,ensuring 100% customers’ satisfaction is our consistent tenet.Tianlong  enterprise adhere to the principle of "ISO9001 : 2000, ISO14001" system standards and provide you with professional and fast service .


  
When you use Tianlong  product, we will respond to your service requests  promptly. Meanwhile, we welcome you to monitor our quality of service. Your comments and suggestions are the driving force for continuous improvement of our products and service, so that we can do  better for you

   We  thank you again  for your support and wish you a thriving, evergreen career.

 Service you will get:

In order to  protect the legitimate rights of Tianlong enterprise,We and  our branch offices, agents, Distribution points (hereafter referred to collectively as "Tianlong Enterprise") will provide you with a standardized, high-quality service.

一、Signing  a service contract

    All customers of Tianlong  enterprise can enjoy corresponding after-sale service,only if you have signed “Service  contract “with  Tianlong enterprise."service contract" is  printed  by  Tianlong enterprise and   signed by our marketng units and customers .

二、   After-sale  service project

1When you  receive  producs from Tianlong , please make  sure to check specification and quatity . If you find  incorrect specifications, minority, damage or  other problems, please contact us within three working days to get help.

2To help you master  operational skills ,you can request us to give you guidance and training in your company.

3In order to meet the requirements of your products’ development, Tianlong enterprise  will provide  a set of design, development, and testing service to you.

4Questions and answers are provided to you by Tianlong enterprise,referring to the technical  consultancy and quality inspection . If you have problems ,you can look for technical support by e-mail, phone, service  center, QQ, MSN etc. If you need detailed introducation of the service and products  available ,please log onto our website www.tlhj.com .

How to look for our service

When you need Tianlong provide service, please contact with the recent units of Tianlong Enterprise . If you are not clear about the contact information , please refer to the website www.tlhj.com of Tianlong enterprise

Expecting  your opinions and consultation

1Opinions and suggestions ,please send to tlhj@tlhj.com or log onto www.tlhj.comto give us feedback.
2
Business consultation:

             QQ138837588

            MSNzheng198@126.com

         贸易通:Jsxfd616

         诚信通:Cntelle

          SkypeJimmyzheng

          Special telephone line of foreign trade:

         QQ115910906

          MSNkevin581290@hotmail.com

          Skypekevin581290

3Complaining  directly to Tianlong enterprise
        tel;
(0757)27067418

         Fax; (0757)27067428

         Mail for complaining : tlhj@tlhj.com

     Complaining on-line; www.tlhj.com

 
客户中心
Copy right ©Tianlong Electronic Enterprise Co., Ltd /Record Number:粤ICP备09042737号
Address(shenzhen):TangXia Yong Vlllage,No3 Industrial area, Songgang Town ,Bao an District,Shenzhen
Tel:0755-27067418 Fax:0755-27067428