Respected customers ,
We sincerely thank for your trust and support! We are deeply honored to be able to provide service to you .
"Serve with Intentions and create value together " ,ensuring 100% customers’ satisfaction is our consistent tenet.Tianlong enterprise adhere to the principle of "ISO9001 : 2000, ISO14001" system standards and provide you with professional and fast service .
When you use Tianlong product, we will respond to your service requests promptly. Meanwhile, we welcome you to monitor our quality of service. Your comments and suggestions are the driving force for continuous improvement of our products and service, so that we can do better for you
We thank you again for your support and wish you a thriving, evergreen career.
Service you will get:
In order to protect the legitimate rights of Tianlong enterprise,We and our branch offices, agents, Distribution points (hereafter referred to collectively as "Tianlong Enterprise") will provide you with a standardized, high-quality service.
一、Signing a service contract
All customers of Tianlong enterprise can enjoy corresponding after-sale service,only if you have signed “Service contract “with Tianlong enterprise."service contract" is printed by Tianlong enterprise and signed by our marketng units and customers .
二、 After-sale service project
1、When you receive producs from Tianlong , please make sure to check specification and quatity . If you find incorrect specifications, minority, damage or other problems, please contact us within three working days to get help.
2、To help you master operational skills ,you can request us to give you guidance and training in your company.
3、In order to meet the requirements of your products’ development, Tianlong enterprise will provide a set of design, development, and testing service to you.
4、Questions and answers are provided to you by Tianlong enterprise,referring to the technical consultancy and quality inspection . If you have problems ,you can look for technical support by e-mail, phone, service center, QQ, MSN etc. If you need detailed introducation of the service and products available ,please log onto our website www.tlhj.com .
How to look for our service
When you need Tianlong provide service, please contact with the recent units of Tianlong Enterprise . If you are not clear about the contact information , please refer to the website www.tlhj.com of Tianlong enterprise
Expecting your opinions and consultation
1、Opinions and suggestions ,please send to tlhj@tlhj.com or log onto www.tlhj.comto give us feedback.
2、Business consultation:
QQ：138837588
MSN：zheng198@126.com
贸易通：Jsxfd616
诚信通：Cntelle
Skype：Jimmyzheng
Special telephone line of foreign trade:
QQ：115910906
MSN：kevin581290@hotmail.com
Skype：kevin581290
3、Complaining directly to Tianlong enterprise
tel; (0757)27067418
Fax; (0757)27067428
Mail for complaining : tlhj@tlhj.com
Complaining on-line; www.tlhj.com
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